Trusted Name in Industrial Projects Support

 

A Jubail Industrial city based Company established in 1997 by our founders with one aim in mind to Provide our customers with the best prices and the most efficient service in the field of industrial project support.


We take great pride in our work force and our knowledgeable staff is here to help you with all your requirements.
Our excellent customer service has resulted in Abdul Rahim Trading being recognised as a “PROMPT SUPPLIER” among reputed clients.
If you require further information, please contact us.


Thank you for your time and we look forward to serving you in the near future

Code of Ethics


1. THE CODE - It is based on personal integrity, character and in ART’s Quality Statement

 

2. WHERE TO GO FOR HELP - Your Supervisor or the management

 

3. WORK ENVIROMENT - We embrace respect, a healthy envoirment, safety and security. We reject discrimination, drugs, weapons and racist humour

 

4. CONFIDENTIALTY - All customer information, employee information and supplier information is to be handled with complete confidentiality

 

5. CONFLICTS OF INTEREST - When my interests compete or go against ART’s interests

 

6. GIFTS AND GRATUITIES - Avoid accepting gifts from suppliers

 

7. DOING BUSINESS - Always with a sense of “fair play”

 

8. DEALING WITH CUSTOMERS - We create value along with responsibility. Quality, service, fairness and honesty

 

9. COMPANY INFORMATION AND RESOURCES - Honest reports, protection of data, privileged information, resources

 

10. COMMUNITY AND SOCIETY - Social responsibility, environment, our search for excellence

Customer Satisfaction Policy

 

1. Survey Customers - ART surveys in several ways (through mail, email, or over the phone) and in order to get the best information, we allow customers to answer questions on a weighted scale (as in “Rate your experience on a scale of 1 to 5 with 1 indicating complete dissatisfaction and 5 indicating complete satisfaction”)

 

2. Understand Expectations - We like to know what our customers expect from us, it logically follows that we will be better able to offer them an enjoyable experience. So we make an effort to discover the expectations of our customers in terms of both service and products in order to ensure that we are meeting their needs.

 

3. Find Out Where We Are Failing - If we’re not meeting customer requirements, we need to find out where the failure is occurring. Are the products less than what is advertised? Are employees making promises that cannot be met? Are customer service representatives dropping the ball on dispelling customer concerns and managing their complaints? Whatever the case, it would be beneficial you to know where the lines of communication are breaking down so that relationships with customers can be mended.

 

4. Pinpoint Specifics - Whether a customer is satisfied or not, the data we collect will need to accurately assess what is working and what isn’t. So inquiries into level of satisfaction should include more than just the overall experience. We need to determine the products or services they purchased, what they liked or disliked about their sales interaction, how the actual purchase compared to their expectations, and any suggestions they have for improvement.

 

5. Assess the Competition - If we don’t know why customers prefer another company over ours, we cannot hope to keep them from flocking to the competition. So as part of our survey process, we may want to consider inviting customers to compare and contrast similar products or companies to find out what they are offering that you are not.

Quality Assurance


The policy of Abdul Rahim Trading (ART) is to provide a quality service that completely fulfils all of the requirements of its customers. Specifically this will involve the following objectives:


1. Accurately determining the customer’s precise requirements and agreeing at the outset the work
that ART will undertake.

 

2. Planning and delivering product which meets all aspects of the agreed specification and is fully fit
for purpose.

 

3. Ensuring that product is correctly and professionally packaged and identified.

 

4. Maximizing material and process efficiency by aiming for Right First Time and minimizing waste.

 

5. Offering value for money for the service provided.

 

6. Encouraging all employees to continually look for improvements to the Quality Management System
and striving for excellence.

 

7. Carrying out all the operations above in harmony with the Company’s Health and Safety and Environmental Policies.

 

8. Continually monitoring customer perception with the view to improving customer satisfaction.

 

9. Ensuring that applicable safety requirements are met.


The above objectives are achieved through the operation of a Quality Management System.

Completed Projects

 

• SAUDI VOEST ALPINE (HADEED/ SABIC) SAR. 20,925,000/-

• TECNIMONT ARABIA (SAHARA AL JUBAIL) SAR. 6,537,179/-

• MITSUBISHI (GHAZLAN POWER PLANT) SAR. 8,450,396/-

• SIDEM SAUDI LTD (MARAFIQ IWPP) SAR. 9,194,525/-

• AL MOJIL SUPPLY (SASREF PROJECT) SAR. 6,318,585/-

• GENERAL ELECTRIC (MARAFIQ IWPP) SAR. 1,185,135/-

• SUNG DO ARABIA (MARFAFIQ IWPP) SAR. 1,670,622/-

• UHDE ARABIA LTD. (SASREF PROJECT) SAR. 1,017,001/-

• SIEMENS LTD SAR. 1,363,666/-

• CONSOLIDATED CONTRACTORS CO. (KGP) SAR. 1,532,143/-

• SAMSUNG ARABIA SAR. 1,974,829/-

• SAUDI TOYO ENGINEERING CO (PETROKIYA) SAR. 760,250/-

• BECHTEL (GHAZLAN POWER PLANT) SAR. 2,230,500/-

• GAMA MOUSHEGAH (MAADEN PROJECT) SAR. 815,465/-

• CHIYODA PETRO STAR (SEPCHEM) SAR. 1,123,250/-

• MISCO (JANA) SAR. 3,003,625/-

• AZMEEL CONT & CONST.CO. (EPCC) SAR. 1,439,520/-

• HYUNDAI HEAVY INDUSTRIES CO.LTD. SAR. 386,587/-

• RED SEA HOUSING SAR. 354,553/-

• KING ABDUL AZIZ NAVAL BASE SAR. 826,313/-

• HINDUSTAN CONST.CO. SAR. 1,749,203/-

• SAFARI SAR. 1,542,100/-